Returns & Refund Policy

Your Stylish Journey with It's In The Jeans

At It's In The Jeans we stand behind the quality and effectiveness of our range and suggest trying your item on to ensure the fit and condition. If, after this trial period and within 30 days of purchase, you find yourself not entirely satisfied, we're here to help. Simply reach out to us at support@itsinthejeans.com for support and guidance on returns under our 30-day money back guarantee.

Order Changes & Cancellations

Got second thoughts? We understand. Any adjustments or cancellations need to be communicated within 24 hours of order placement. Beyond this window, it might be too late for changes as your order moves into processing. Cancellations within this timeframe are eligible for a refund, processed within 7 business days.

Our 30-Day Money Back Guarantee

You are covered by our 30-day money back guarantee. We also offer FREE returns so there is literally 0% risk when shopping with us. 

To kickstart your return, drop us a line at support@itsinthejeans.com with your order details. Including your Order Number, or the Name and Email Address used at checkout can speed things up.

Damaged Items

We strive for perfection in every package sent your way. Should your item arrive with a defect or breakage that was not pictured or described, notify us within 72 hours at support@itsinthejeans.com, with a photo of the damage, so we can arrange a replacement. Note, we can’t cover damage from regular use, wear and tear, or misuse.

Shipping & Delivery

Our goal is to get your It's In The Jeans products to you swiftly. However, some things are beyond our control, like courier delays or customs hold-ups. For delivery issues, please contact the courier directly. Lost, stolen, or undelivered parcels fall outside our responsibility.

Incorrect Shipping Address

It’s crucial to double-check your shipping address at checkout. Mistakes not corrected within 24 hours mean we can’t resend or refund if the error leads to delivery issues.

Policy Updates

It's In The Jeans reserves the right to modify our Return & Refund Policy. We recommend reviewing it periodically. Your continued use of It's In The Jeans products after any updates signifies your agreement to the changes.

Thank you for choosing It's I The Jeans.